B.fresh Foods LLP are fully committed to protecting the privacy and security of your personal information. We take the upmost care to protect the privacy of our customers and users of our products that communicate online, with us through our website and on social media platforms, and offline via telephone and at events.
The information we collect from you
When you make a purchase from our website, we do collect certain personal information from you, and you voluntarily provide to us on this website includes:
- Your full name
- Telephone number(s)
- Email address
We only collect information in accordance with the General Data Protection Regulation (GDPR). You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer or service user in an efficient and effective manner.
We use reputable third-party banking institutions (including Stripe & PayPal) to handle our website payment transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private which we do not have access to the information given.
How we use your information
We use your information to enable us to provide you with the goods you have ordered and to ensure we give you good service. We may need to contact you regarding delivery issues, refunds, or to answer any questions you may have raised.
Once you have purchased from us, we may like to send you information on our products and any special offers using Mailchimp emails. We will only do this however if you have explicitly given us permission to do so.
If you wish to amend your marketing preferences, you can do so by emailing us at email@example.com, by calling us on 01952 691829 or unsubscribing via the link at the bottom of our emails.
Who we might share your information with
We need to share your delivery information and contact details with our delivery company, in order to process your order. In this case, it will be APC. You must refer to their Privacy Statement in order to see how they comply with data protection.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.
Marketing information we may send you
If you have previously consented to receive marketing communications then we will send you relevant offers and news about our products and services in a number of ways including by email. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
Rights over your information
You have the right to access the personal information that we hold about you, by making a request. If we agree that we are obliged to provide personal information to you we will provide it to you free of charge and aim to do so within 30 days from when your identity has been confirmed. We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
How long we keep your information for
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.
Links to other websites
We take security seriously and take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.Please be aware that when using our website you may be able to share information through social networks like Facebook and Twitter. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. It is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
Cookies and how we use them
A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website that you visited prior to this site.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
Cookies created and used by this website:
- PHPSESSID: This is a simple token used by PHP software to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc.). This cookie does not store any personal information.
Version 2: 29/07/20
Terms & Conditions
Thank you very much for accessing our website and thank you for your interest in B.fresh.
Please read the following terms and conditions carefully. By using this website and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 31st March 2020. Please review these Terms & Conditions as they may change from time to time. If at any time you do not wish to accept these conditions then you may not use this site.
This website www.b-fresh.co.uk is owned and operated by
B.fresh Foods LLP
Chadwell Park Farm
Registered in England as a Limited Liability Partnership #OC395698
Tel: 0800 288 8713
You can contact us at any time using the details above.
- Make a contract with us
1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
1.2 Once you receive the e-mail to confirm that we accept your order, a contract has been made between us.
1.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
1.7 This contract is covered by English law.
- How to place an order
2.1 You can use our website to place an order by selecting the product(s) you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01952 691 617.
2.2 Carriage charges will be shown prior to you placing your order.
2.3 You will be required to pay for the goods in full at the time of ordering.
2.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or Paypal.
2.5 Promotional prices only apply during the period stated.
2.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
2.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
2.8 Once your order is complete we will notify you of the dispatch date.
2.9 When you place a weekly or fortnightly subscription order, you are entering into a subscription agreement with us whereby we will charge your selected payment method on a regular basis (the subscription period will be made clear to you during the order process)
2.10 You can cancel or pause your subscription at any time by logging in to your B.fresh account and using the cancellation/ pause features present therein. Cancelling or pausing a subscription is effective immediately, although if you cancel on or within 36 hours of the date at which we would be sending out your next order, we will not be able to cancel your subscription in time to avoid the next payment being taken.
- Delivery & Carriage Charges
3.1 All our juices are delivered in sturdy triple strength layered boxes, with frozen gel packs and foil insulation. These are pre-cooled before enveloping your order to ensure your juices arrive chilled (not frozen).
3.2 All of our products have been subject to rigorous temperature abuse trials and are perfectly safe to be left unrefrigerated for 48 hours. If your juice feels warm we recommend popping them straight into the fridge to chill them back down before consumption. This will ensure they taste their very best.
3.3 Goods will normally be delivered on a next day basis, but should a delivery not make it within 24 hours the juices will still be safe to drink if on receipt the packaging is unopened.
3.4 Your order may arrive in more than one delivery.
3.5 We deliver our products in the United Kingdom (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire) and delivery charges will be applied where applicable. Deliveries to Scotland can take up to two working days, for more information on Scotland deliveries please click here.
3.6 We will deliver the goods to the premises you specify on your order. You don’t need to be present to accept delivery of your order, the driver will leave your goods in the safe place you’ve specified when placing your order, and deliveries will usually take place between 9:00 am and 6:00 pm Tuesday and Thursday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended, so please choose a place that is safe and secure.
3.7 Disposal of packing materials is your responsibility. Where possible we use materials that are recyclable.
3.8 After two failed delivery attempts (or if you are not present for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
3.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
3.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours.
3.11 If the goods are lost or damaged in transit, please let us know promptly.
3.12 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
3.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
3.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
- Cancellation and returns
4.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
4.2 Due to the nature of the products we supply, we cannot accept returns unless your legal rights are affected – for example, if goods are faulty or misdescribed.
4.3 Cancellations can be accepted by email or phone up to 9 am on the day of despatch and will be refunded in full.
- Faulty Goods / Guarantee
5.1 If there is a problem with the drinks, please notify us by email or in writing providing the batch code details of the drink found on the lid. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any consequential loss of profit or indirect losses.
- Subscription Discount
7.1 We offer all subscribers 10% off on all orders.
- Single order discount offers
8.1 Single order discount codes are only applicable on single orders and not as part of a subscription.
8.2 No other offer can be used in conjunction with a discount code.
9.1 All competitions will state in their description what prize is being offered and there is no cash alternative.
9.2 All prize winners will be notified by email with the details of their prize, including venue, value and expiry date (Where applicable)
9.3 Automated/bulk entries and entries from third parties are not permitted
9.4 Prizes can only be delivered to a mainland UK address (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire)
- Flash Sale
10.1 From time to time we may hold a flash sale, using a discount code that can be applied during checkout for the nominated %.
10.2 A flash sale offer cannot be used in conjunction with any other offer or discount code.
10.3 Juices purchased through a flash sale may have a reduced shelf life which will be specified in the description.
Website Disclaimer for www.b-fresh.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
- Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
- Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;
- Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
- Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third-party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
- Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Our Next Day Delivery Service
Our orders are all delivered chilled using DPD on a next day service.
We offer delivery throughout mainland UK (see detail below) and delivery is FREE for all orders over £30.
Orders under £30 are charged at a flat rate of £6.95.
Our Delivery Days
Tuesday – Friday: delivery before 12:00
Saturday: delivery anytime
We can deliver our juices to anywhere in mainland UK (excluding the Channel Islands, Isle of Man, Scottish Isles, Scottish Highlands, Northern Ireland, Dublin and Eire). Deliveries to Scotland can take up to two working days, for more information on Scotland deliveries please click here.
You can place your order until 11am the day before the delivery date. You will receive an email or text notification on the morning they are due and a confirmation that they’ve arrived so you’ll know they’ve safely reached their destination.
Orders placed after 11am will be shipped the next available delivery date. You can also choose your preferred delivery day/date during checkout.
We recommend getting the juices into the fridge to chill as soon as you unpack the bottles.
You don’t need to be present to accept delivery of your order, the driver will leave your goods in the safe place you’ve specified when placing your order.
You don’t need to sign for your parcel, just advise a safe place for the delivery driver to leave your juices when placing your order if you won’t be in to receive it. If you want to track your parcel you can go to the DPD website and use their tracking page here.
All of our juices are delivered in sturdy triple strength layered boxes, with frozen gel packs and foil insulation. These are pre-cooled before sealing your order to ensure your juices arrive chilled (not frozen). All of our products have been subject to rigorous temperature abuse trials and are perfectly safe to be left unrefrigerated for 48 hours. If your juice feels warm we recommend popping them straight into the fridge to chill them back down before consumption. This will ensure they taste their very best.
All of our juices and smoothies will have a shelf life of at least 21 days.
For our full delivery policy, please see our Terms and Conditions.